Captive Solutions Just because you're paranoid doesn't mean they're not after you.

I had a very unusual experience today that left me impressed with the efforts to keep customers happy.

The previous day I stopped at Starbucks on my way to work. They informed me that they were unable to process debit purchases at that time. The result? I got my coffee for free and had to run out to an ATM to get cash to buy a sandwich/scones/etc.

Today I go into the very same Starbucks location on my way to work. Before ordering, I asked whether their debit was working or not. That's when I was told that the POS tills were not working and that everything was free. That's right. FREE. My regular purchases cost ~$15CDN today, nothing.